Delivery Policy

At Mari, we aim to make your shopping experience as smooth as possible. Please review the following delivery details:

Delivery Charges

• Free Delivery: For orders over MVR 750, the delivery charge is covered by Mari, making it free for the customer.
• Delivery Fee for Smaller Orders: For orders below MVR 750, a delivery charge of MVR 20 - 25 applies, as deliveries are managed by a third-party service.
• Delivery Fees Are Non-Refundable: Delivery charges cannot be refunded, even in cases of returns or exchanges.

Delivery Timeframe

• Deliveries are scheduled within 1-3 days of order completion, but most orders are typically delivered the next day.
• Our deliveries are usually dispatched at 5pm on weekdays. Orders placed before then, may enjoy same day delivery.
• Deliveries usually start at 8pm.

Missed Deliveries

Don’t worry if you are unable to receive the product when contacted for delivery. Our delivery process is flexible:

• You can communicate directly with the delivery agent to request a change in location or a convenient time to receive the product.

Exchanges

• Customers are responsible for the second delivery fee for exchanged items, which must be paid before the exchange is dispatched.

Delivery Areas

• We deliver to the Greater Male' area, and items can be sent via boats or ferries to the islands.
• If you prefer, we can also ship orders via Cargo, FnC, and Post. However, the charges for these shipping methods must be borne by the customer. 

For further assistance or inquiries, please contact us at info@shopatmari.com.