Return and Exchange Policy for MARI

 

At Mari, your comfort and satisfaction matter deeply to us. Because of the intimate nature of our products and for health & safety reasons, we have a strict no return, no refund, no size-exchange policy. Please read our policy carefully before placing your order.

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General Policy

• No Returns or Refunds: We do not accept returns or issue refunds for any reason, including size-related concerns.

• No Exchanges for Size: Once purchased, items cannot be exchanged for another size or style.

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Faulty Product Exchange

The only exception to our no-return policy is if the product is faulty or damaged when received.

• Notification Timeline: You must notify us within 24 hours of delivery (Greater Malé area) or within 72 hours (island deliveries).

• Condition: The faulty item must be returned unworn, unwashed, and in its original packaging with tags intact.

• Replacement: We will exchange it for the same product. If the same product is unavailable, you may choose another item of equal value.

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Delivery Fees

• Delivery charges are non-refundable.

• For faulty product exchanges, Mari will cover the cost of re-delivery.

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Processing Time

• Exchanges for faulty items may take up to 7 days after we receive the returned product.

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Contact Us

If you received a faulty item, please contact us immediately:

📧 info@shopatmari.com

💬 Instagram DM: @shopatmari

📞 Whatsapp DM: 7500880

 

✨ Thank you for understanding and supporting a small, women-led business. Your trust means everything to us.